ORALZY
FAQ

Rider galat case le gaya ya mera crown kisi aur clinic me de aaya — ab kya?

Turant lab ko in-app call/chat karo case code ke saath — lab apni trip me har stop ka photo + GPS record dekh kar galat delivery pakad lega aur wapsi ka stop laga dega. Tab tak case ko Received mat karo.

Where in ORALZY: Practice → Lab

Rider trips lab chalata hai — har trip me stops hote hain (📥 LENA = pickup, 🚚 DENA = delivery) clinic ke naam ke saath, aur rider har stop ko complete karte waqt photo leta hai + uski GPS location trip par record hoti hai. Isliye 'kaunsa parcel kahan gaya' hamesha trace ho sakta hai. Phir karo:

  1. Lab ko turant in-app call ya chat karo — apna case code (L-XXXX-XXXX) aur problem batao ('mera crown nahi aaya / doosri clinic ka box aa gaya').
  2. Lab apni aaj ki trip kholkar stop photos + GPS trail dekh lega — galat clinic par diya hua stop photo me dikh jayega.
  3. Lab agli trip me correction stop lagayega (galat parcel wapas LENA + sahi DENA).
  4. Jab tak SAHI case physically aapke haath me na aaye, app me 'Received' MAT dabao — Received matlab aapne accept kar liya.
  5. Doosri clinic ka parcel aaya ho to kholna mat — seal rakhke rider ko wapas do, patient-privacy ka mamla hai.

Aage se roko: pickup dete waqt har parcel par case code marker se likho aur pickup note me bhi case code daalo — rider ke liye mix-up mushkil ho jata hai.

Quick steps

  1. Lab ko turant call/chat karo case code ke saath
  2. Lab se trip ke stop photos + GPS record check karwao
  3. Wapsi/correction stop agli trip me lagwao
  4. Sahi case milne tak 'Received' mat dabao
  5. Doosri clinic ka parcel bina khole wapas karo
  6. Aage se har parcel par case code likh kar bhejo

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