ORALZY
FAQ

Rider galat case le gaya ya mera crown kisi aur clinic me de aaya — ab kya?

Turant lab ko case code ke saath in-app call / chat karo. Lab ki trip screen par har stop (kis clinic ka, DONE / SKIP) dikhta hai — usse galat stop pakda ja sakta hai; rider ki photo ya poora GPS raasta lab ki screen par nahi dikhta. Lab nayi trip me wapsi / sahi delivery ka stop lagaye. Sahi case haath me aane tak receive mat karo.

Where in ORALZY: Treatment → Lab

Rider trips lab chalata hai — har trip me stops hote hain (📥 pickup, 🚚 delivery) clinic ke naam ke saath. Lab ORALAB → Production → 🛵 Delivery Trips me trip kholkar dekh sakta hai kaunsa stop DONE hua aur kaunsa SKIP (wajah ke saath). Rider done par photo leta hai aur ek location jaati hai, par lab ki screen par photo / purana raasta nahi dikhta — isliye case code hi sabse pakka sabot hai. Phir karo:

  1. Lab ko turant in-app call ya chat karo — apna case code (L-XXXX-XXXX) aur problem batao ("mera crown nahi aaya / doosri clinic ka box aa gaya").
  2. Lab apni trip kholkar dekhe kis clinic ke stop par kaunsa case tha.
  3. Lab nayi trip banakar galat parcel wapas lene aur sahi dene ka stop lagaye.
  4. Jab tak SAHI case physically aapke haath me na aaye, app me receive MAT karo.
  5. Doosri clinic ka parcel aaya ho to kholna mat — seal rakhke rider ko wapas do, patient-privacy ka mamla hai.

Aage se roko: parcel par case code likho aur pickup note me bhi case code daalo — lab ka QR label / challan bhi case code dikhata hai.

Quick steps

  1. Lab ko turant call / chat karo case code ke saath
  2. Lab se trip me stops (DONE / SKIP) check karwao
  3. Wapsi / sahi delivery ka stop nayi trip me lagwao
  4. Sahi case milne tak receive mat karo
  5. Doosri clinic ka parcel bina khole wapas karo
  6. Aage se har parcel par case code likh kar bhejo

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