ORALZY
FAQ

Lab portal me patient ka naam nahi dikhta — lab confuse hai kaunsa case kiska hai

Ye jaan-bujh kar hai (DPDP privacy) — portal me patient ka naam/UHID nahi jata. Case ki pehchan CASE CODE hai (jaise L-0421-A1B2); lab usi se kaam kare, aap code se patient turant nikal sakte ho.

Where in ORALZY: Practice → Lab

Ye bug nahi, privacy design hai: DPDP ke hisab se bahar wale lab vendor ko patient ka naam aur UHID nahi dikhna chahiye. Isliye portal me har case sirf apne CASE CODE se dikhta hai (jaise L-0421-A1B2), saath me treatment ka naam aur tooth number — kaam banane ke liye jitna chahiye utna sab hai, patient ki pehchan nahi. Lab ko aise samjhao:

  1. Har parcel, chat message aur WhatsApp reply me CASE CODE use karo — wahi is case ka naam hai.
  2. Tooth number + work type se bhi cross-check ho jata hai ki sahi case hai.
  3. Aapki taraf: Practice → Lab me case code se search karte hi pura patient context aapko dikh jata hai — code se patient nikalna aapke liye 2 second ka kaam hai.

Edge case: agar lab phone par bole 'Sharma ji wala crown', to aap hi code batao — 'wo L-0715-9F2C hai'. Dono taraf code ki aadat ban jaye to mix-up khatam. Aage se roko: parcel par bhi hamesha case code likho (naam nahi) — privacy bhi bani rahegi aur rider/bus wale mix-up me bhi case trace hota rahega.

Quick steps

  1. Lab ko batao naam ki jagah case code hi pehchan hai
  2. Har parcel aur message me case code likhwao
  3. Tooth number + work type se cross-check karwao
  4. Apni taraf case code se patient turant dhundo

labportalpatientnamehiddenprivacydpdpcase-codeuhididentifier

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