Single tick ka matlab: aapka message ORALZY me safely record hai, par lab ke device tak deliver nahi hua — kyunki lab ne apna lab app ya portal link khola hi nahi. Ye aapke net ka problem NAHI hai. Pehle CHECK karo:
- Lab kaise juda hai? Agar sirf token-portal se juda hai (bina login link) to messages usko tabhi dikhte hain jab wo link kholta hai — lab ke paas 'notification' nahi aata jab tak link khule.
- Vendor active hai? Deactivate kiya hua vendor portal nahi khol sakta.
Phir karo:
- Vendor par Portal link button se link dobara WhatsApp karo — 'ye kholo, isme mera message hai'.
- Roz subah 10 baje ka auto-reminder lab ko WhatsApp par bhi jata hai jisme pending cases hote hain — par turant chahiye to seedha phone/in-app call karo.
- Zaroori instruction (shade, design change) tick lagne tak sirf chat par mat chhodo — WA/call par bhi bol do, aur chat me record ke liye likha rehne do.
Aage se roko: lab ko ORALAB ka lab-side app/login dila do (clinic code se signup) — app wale lab ko push notification milta hai, single-tick problem hi khatam.