"Marketing campaigns" switch, Launch / Schedule aur "Cancel schedule" sirf owner/admin kar sakte hain (baaki ko "Only the owner/admin can change this"). Switch OFF hone par naya Launch, scheduled campaign aur campaign ke aage ke batch / retry nahi chalte; jo batch us waqt bhej raha ho wo poora ho sakta hai. Scheduled campaign: "Cancel schedule" → wo draft ban jaata hai. Ek patient ko rokne ke liye "⏸ Hold" (kuch din / tareekh tak) ya "🚫 Inactive" — us number par WhatsApp aur SMS dono rukte hain; chart → Edit patient details → "SMS DND" = "On (no SMS)" bhi har channel rokta hai. ORALZY ka "Messaging emergency stop" band hai ya nahi, ye WhatsApp hub ki patti ke "Full check" me dikhta hai.
Sab messaging emergency me band kaise karu?
Clinic ke haath me: (1) Setup → Settings → Auto Messages → Patient Messages (on/off) me chalu automatic messages band karo (sab default OFF hote hain); (2) WhatsApp campaign: Patient Connect → WhatsApp → Campaigns tab — "Marketing campaigns" switch "Turn OFF" aur scheduled campaign par "Cancel schedule"; (3) ek patient: Contacts me "⏸ Hold" / "🚫 Inactive" ya chart me "SMS DND" On. Poore platform ka master stop ORALZY ke paas hai — bulk galti ho to turant ORALZY support ko bolo.
Where in ORALZY: Setup → Settings → Auto Messages → Patient Messages (on/off) · Patient Connect → WhatsApp → WhatsApp Campaigns · Patient Connect → WhatsApp → WhatsApp Contacts · Patient chart → Edit patient details → SMS DND
Quick steps
- Setup → Settings → Auto Messages → Patient Messages (on/off) me chalu switch band karo
- Patient Connect → WhatsApp → Campaigns → "Marketing campaigns" switch "Turn OFF" (owner/admin)
- Scheduled campaign par "Cancel schedule" (owner/admin)
- Ek patient: Contacts me "⏸ Hold" / "🚫 Inactive" ya chart me "SMS DND" On
- Bulk galti ho to turant ORALZY support ko bolo