Reschedule: koi naya appointment nahi banta; sirf date / time / chair badalta hai (doctor drag se nahi badalta). Date ya time badalte hi "Confirmed" aur reminder ka nishaan reset hota hai, din badla ho to token naya; Appointment reminder on ho to naye din se pehle subah 9 baje reminder jaata hai. Cancel: reason + cancel ka samay save hota hai, status change audit log me jaata hai, patient ka risk score dobara banta hai, patient file se juda ho aur phone ho tabhi use cancel message jaata hai, aur khaali slot ke liye wait list / Open Slot Filler chalta hai (classic calendar, Appointment List aur mobile "Promote …?" poochte hain). Cancelled appointment drag karke wapas nahi la sakte — naya book karo. No-show alag hai: wo bhi Cancelled ginta hai par patient ko message nahi jaata.
Appointment reschedule aur cancel me kya farak hai system me?
Reschedule (Calendar me drag / mobile "Reschedule") = wahi appointment naye time par shift, status wahi rehta hai, purana slot khud khaali, patient ko koi message nahi. Cancel = status Cancelled, kam se kam 5 akshar ka reason zaroori (NABH), slot khaali, patient ko "appointment cancelled — dobara book karein" wala message apne aap jaata hai, aur Cancel by Reason report me ginta hai.
Where in ORALZY: Today → Calendar · Insights → Reports