"Please stop reminders" jaisa lamba message STOP nahi maana jaata — sirf akela keyword (stop, unsubscribe, cancel, opt out, quit, end, band karo, रोको, बंद करो). Patient Connect → WhatsApp → WhatsApp Contacts me us number par "🚫 Stopped by patient (STOP)" dikhta hai (filter "🚫 Inactive / stopped" ya "Opted Out"). "▶ Make active" button nahi aata aur patient ke START bhejne se bhi chalu nahi hota — ORALZY support se baat karo. Patient chart ka "SMS DND" = On bhi isi tarah teeno channel band karta hai (SMS DND Off karne se STOP nahi hatta). ORALZY ke shared number par aaya STOP un sab clinics par lagta hai jinhone us number ko shared number se message kiya tha. OTP aur staff ke internal message is rok se bahar hain.
Patient ne STOP bheja — aage kya hota hai, kaunse messages band ho jaate hain?
Patient ka poora reply sirf "STOP" (ya unsubscribe, cancel, opt out, band karo, बंद करो) ho to us number par WhatsApp, SMS aur RCS — sab band: reminders, campaigns, bill, Live Inbox ke 1-to-1 reply bhi. Same number wale family members bhi. Patient ko koi confirmation nahi jaata, aur app me ise wapas chalu karne ka button nahi — support se.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Contacts