ORALZY
FAQ

Patient ne complaint ki thi par grievance register me kahin nahi — resolution proof nahi

Complaint ko grievance register me honest entry karo with resolution + timeline, complaint box + display lagao, aur monthly complaint review committee me karo. Unlogged complaints PRE me common NC hai.

Where in ORALZY: NABH Hub → Daily Logs → Registers (Grievance)

Diagnosis: NABH PRE me grievance redressal mechanism chahiye — complaint capture (box/verbal/phone), category, resolution, TAT, aur review. Sirf 'humne baat kar li' kaafi nahi, documented hona chahiye.

Karo:

  1. NABH Hub → Daily Logs → Registers → Grievance/Complaint register me complaint ki entry karo — source, category, severity, action taken, resolution date, status.
  2. Complaint box + 'how to complain' display lagao (Posters). Feedback forms bhi source ho sakte hain.
  3. Monthly complaints QA/grievance committee me review karo — trends + corrective actions.

App me: Grievance register + patient feedback/review gating (5★→Google, ≤3★→private) se dissatisfaction capture hota hai — negative feedback ko complaint ki tarah handle karo.

Aage se: Har complaint turant log + resolution TAT track. Committee me standing review.

Edge case: Serious complaint (clinical harm) ko incident/CAPA se bhi link karo, sirf grievance register kaafi nahi.

Quick steps

  1. Complaint ko grievance register me entry karo
  2. Category + action + resolution date + status bharo
  3. Complaint box + 'how to complain' display lagao
  4. Monthly complaints committee me review karo
  5. Serious complaint ko incident/CAPA se link karo

complaintgrievanceredressalresolutionfeedbackcommitteepretatregister

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