Referral workflow (AAC-3): (1) out-of-scope cases ki list SOP me ho — oral cancer, GA cases, complex maxillofacial; (2) patient ko counsel karo — kyun, kya, kahan (bilingual script); (3) case summary auto-generate karo patient record se — chief complaint, findings, X-rays, treatment done, current Rx; (4) digitally bhejo (email/WhatsApp) + printed copy do; (5) copy + referral acknowledgement patient file me retain karo. Empaneled higher centres + specialists ki list Settings → MOUs me maintain karo. Case summary content (AAC-13, 6 elements): patient name + UHID + treating doctor, reasons for care + findings + diagnosis, investigations + procedures + medications, follow-up advice PLAIN language me — 'BD/TDS/QID' jaisa jargon NOT allowed, 'twice a day after food' likho, bilingual (EN+HI). Sabse important urgent-care section: 'Call {{clinicPhone}} if: bleeding 30 min me nahi ruke, severe pain, swelling badhe, fever >38°C, saans/nigalne me dikkat.' Patient acknowledgement signature bhi lo. Internal referral (AAC-14) me urgency grade hota hai: immediate=same hour, urgent=24hr, priority=3 days, routine=1 week.
Patient refer karte time NABH ke hisaab se kya process aur documents chahiye?
AAC-3 + AAC-13: out-of-scope case → patient ko reason batao → case summary attach karke referral letter do → copy apne paas retain karo. Case summary me 6 mandatory contents.
Where in ORALZY: Referrals module in-app; specialists list: Settings → MOUs; SOPs: NABH Hub → SOP Library → AAC-3/AAC-13/AAC-14