Crown / bridge / denture treatment done karte hi Lab Order "pending" me banta hai — chart poochta hai "Send to lab?". "Send to Lab" par lab ko WhatsApp jaata hai jisme case code (jaise L-0421-A1B2) aur reply options hote hain; bina-login portal link alag se Lab Vendors me "🔗 Portal" se bheja jaata hai. Lab apne portal / ORALAB se Accepted / Working / Finishing dabaye to case In Progress rehta hai (status ke neeche 🔬 stage), lab "Sent" dabaye to clinic me Received ho jaata hai; in lab-side badlav ki line case chat me "🔄 Status" ban kar aati hai. Clinic khud "Received" (quality ★ + redo flag) aur "Delivered" dabata hai. Asli statuses: pending → sent → in-progress → received → delivered (ya cancelled). Denture jaise case me "🦷 Visits" se har stage alag bhejo / receive karo. Lab se in-app chat (💬) aur connected lab se voice call hai. "Vendor Performance" tab aur Reports ka "Lab Vendors" har lab ka TAT, on-time, redo % dikhate hain. "↻ Redo" se remake — Lab chuno to ₹0, Clinic / Patient ho to likha hua cost; warranty me hamesha free. Connected lab ke rider ke liye "🛵 Pickup".
Lab work (crown/bridge/denture) kaise track hota hai?
Lab-work treatment Done hote hi lab case "pending" (Pending Dispatch) banta hai. "Send to Lab" par status Sent: lab ko WhatsApp (number ho to), kaam-order case ki chat me, connected (ORALAB) lab ke inbox me case. Phir In Progress → Received (kaam clinic me) → Delivered (patient ko laga). Sab Treatment → Lab → Lab Cases → "Lab Orders" me.
Where in ORALZY: Treatment → Lab → Lab Cases